FAQ - Frequently Asked Questions
What is the order deadline for fresh shipments?
Roasting days are Monday, Tuesday & Wednesday (exceptions apply on holidays). If you're near Newberg, swing on by to see it in action.
Order deadline #1 is: 10:00am Friday for roasting on Monday.
Order deadline #2 is: 10:00am Monday for roasting on Tuesday AND Wednesday.
How is my order shipped?
We ship most often by Priority USPS. Some large wholesale orders are more efficient with UPS.
2 bag HPC coffees come boxed and padded in an envelope. 4 bag HPC coffees ship Priority USPS.
I just joined HPC, when am I charged?
Thanks for joining!
Once your initial order is processed, the card that you registered will automatically be charged on the next 23rd for the next month.
E.g. you will see a charge Jan 23 for Feb's First Friday HPC coffee : )
Can I pick up my HPC coffee?
YES! Select local pickup for HPC. Local pickups can also enjoy a free hot or cold brew!
We'll have your coffee in the Tasting Room anytime after 7am First Friday of the month.
Where is my HPC shipment for this month?
Every now and then there may be an address or payment hiccup in the system. Or perhaps there was a delivery attempt missed.
In fact, there are many variables we'd like to checkout for you. Please contact us with a detailed description as well as good callback/email information and we'll sort this out and get your coffee to you ASAP.
Thanks for your patience!
I ran out of my HPC coffee this month. Can I increase next month's order?
Yes, you can go from 2 bags/month to 4 bags/month or purchase multiple subscriptions.
Login and "Manage Subscription.”
If you need further help, please contact us and provide a good callback with email. We're happy to help you get this right.
How do I change my HPC billing information, address or credit card?
It's quite simple in fact. Just login to your account to manage payment methods and billing information.
If you experience difficulty doing so you may contact us.
I don’t love one of my HPC selections this month. Can I make a trade?
First, we are sorry to hear this. We want to make it right and you do have options.
Visit our Tasting Room or Contact Us if you’re a long distance guest. Perhaps we can coach you in some brewing tips to help you enjoy that coffee more. You may also checkout our Brewing Guides. In the end, if we can’t help you make it great, then we’ll be happy to trade for some beans that you will love.
The goal of the HPC is to introduce new coffees and rotate through various selections which correspond to our Tasting Room Features. For many people this provides a sensory adventure (at a great discount). However, if you really know what you love and want to stick with one or two coffees - then there is also good news at a great price. You can set a recurring order for pickup or delivery of your favorite coffees through our Shop. On all orders over 2lbs you will receive a great discounted price as well.
We hope that one of these options will help you enjoy coffee even more. And as always we welcome your feedback and questions anytime.
Can I pause or cancel my HPC subscription?
Absolutely. We understand that you may need to pause a month.
Remember that your card will auto-charge on the 23rd for the FOLLOWING month’s coffee. You’ll need to login to your account and then pause before the 23rd to skip the upcoming order.
As always contact us if you have any challenges taking care of this.
Where can I send my fun ideas and recommendations?
We love to hear from our coffee friends and are open to your ideas.
We may not be able to incorporate everything, but feel free to contact us.
Can I send a HPC coffee subscription gift?
Absolutely! You're so generous : )
Just as you would for yourself, start an HPC account in the recipients name and address. You'll enter and manage the account, payment information, etc. and the coffee will be addressed to them.
Can I change my grind setting for my HPC subscription?
Absolutely! We now offer four grind settings for our HPC customers - Espresso, Drip, French Press and Whole Bean.
To change your grind setting, simply log in to your account and select "Manage Subscription," to make the change.
If you need further assistance, please send us and email through our contact us page. We are happy to help!
Do free shipping promotions apply to standing orders?
No, free shipping promotions do not apply to recurring orders or hand-picked club subscriptions which are already heavily discounted.