I just signed up to be a Hand Picked Coffee Club Member. When do I get my coffee and when am I charged?
Your card on file will be automatically charged on the 23rd of every month for the following month’s coffee. Memberships are mailed via USPS Priority Mail on the FIRST FRIDAY of every month. If you are a local Club Member and selected the Tasting Room pick up option, Memberships will be ready to pick up starting 7 AM on the FIRST FRIDAY of the month.
I’m local to the Newberg area and want to pick up my coffee in the Tasting Room. How do I make sure I’m on the pick up list instead of mailing it to my doorstep?
For all pickup orders, you’ll need to enter OUR TASTING ROOM ADDRESS in the ship to fields on your order.
Our subscription and order pick up address is:
Caravan Coffee 2750 East 9th Street, Newberg, OR 97132.
Finally, make sure to click ‘local pick up’ for the shipping option on the right-hand side at checkout.
I don’t like a coffee I received this month. Can I exchange it or send it back for something else?
Short answer? No. Long answer? We totally understand this can happen from time to time. The Hand Picked Coffee Club monthly selection is curated by our Roastmaster and Hand Picked Club Team to help you explore different roast colors, coffee growing regions, exclusive coffee selections, and is meant to be a surprise every month. With such a variety of brewing preparations and ratios, we would be happy to share any pointers to help bring out certain notes of the coffee you may not be too keen on. If you’re local, come on into our Tasting Room and our enthusiastic baristas would be happy to help! Otherwise, give us a call at 503.538.7365 ext. 2 or email at email@example.com.
I ran out of coffee this month. How do I order more for next month?
You can change from the 2 bags per month to the 4 bag per month plan by going to “My Account” and from there “Switch Subscription.” If you need help, you can always call us at (800) 875-5282.
I have an idea to make your Coffee Club better. Where can I send my recommendations?
First of all, thank you! We love to hear from our members in how we can make the Hand Picked Coffee Club more enjoyable. Please send your recommendations to: firstname.lastname@example.org
Can I pause or cancel my subscription anytime?
Absolutely. We understand that sometimes you don’t go through as much coffee every month and might need to pause a delivery here and there so you always have freshly roasted coffee on your shelf. Since your card is automatically charged on the 23rd of the month for the FOLLOWING month’s subscription, you’ll need to cancel BEFORE the 23rd of the month for any changes to reflect on the upcoming order. Just log into your account, click on subscriptions, then click the Cancel Subscription button.
Where do I update my card for my subscription auto-charge?
First, login then click Subscriptions, View Subscriptions, then Change Payment. That will bring you to a page to enter your updated card info specifically for your subscription. If you have a few cards saved in your account, please check that the card you want your subscriptions charged to is the default card.
How do I change my billing information?
To change your billing information, simply navigate to “My Account.” As always, you can also call us for help at (800) 875-5282.
What do I do if nothing came this month?
We hate when that happens! You might have had an outdated card on file or signed up just after we had fulfilled our memberships. If your card information was not updated before the 23rd of the month and your payment didn’t go through, your membership coffee will not be sent. Notices are sent via email of an upcoming charge, if charges didn’t go through and on retry charges. Start by making sure the correct email is listed on your account so you are receiving these reminder notices. After confirming that things look accurate on your account, if you still did not receive your coffee, give us a call! We’d be happy to investigate what might have happened and mail out your coffee as soon as we can.
How do I change my shipping address?
To change your billing address, shipping address or payment information, simply go to “My Account” and scroll to the bottom of the page. From there you can edit your information. Or, as always, you can call us at (800) 875-5282.
How is my coffee shipped?
We ship Priority through USPS. 2 bag Memberships come in a flat rate padded envelope with a cardboard box inside for security of the bags. 4 bag memberships also ship Priority through USPS and come in a standard cardboard box.
Can I send a coffee subscription as a gift?
Absolutely! It’s as easy and telling us who and where to send it. Log in to your account, click Coffee Subscription under the Shop tab at the top and follow the prompts as you select your options. In the NOTES section of the subscription page, please include your message as it will print out on the mailing label so your gift receiver knows who the gift came from.
So I've ordered some coffee. When will it ship out?
We roast online orders on Tuesdays and Wednesdays and ship them out the same day they are roasted. All orders are assigned to our roast schedule by 10am Mondays, and any orders placed after that time will be scheduled to roast the following week. Recurring orders are charged on Fridays and ship by the following Tuesday.
You place your order on Monday at 7:30 am. Because this is before the 10am cutoff for us to have our roasting schedule finished, we can roast your coffee this week!
You place your order on Monday at 3pm. Because our roasting schedule for the entire week is already finalized, the soonest we could roast your order is the following week, and it will ship out no later than that Wednesday.
If you have any questions about when your order is going to ship, don't hesitate to ask!