FAQ - Frequently Asked Questions
Orders & Shipping
Do you offer free shipping?
We do! Orders under $40 are charged a flat shipping rate of $10.95, and all orders over the $40 minimum will automatically qualify for free shipping. If you live near Newberg, you can also select “Local Pickup” at checkout, which is free!
How is my order shipped?
We ship with both USPS and UPS, depending on the order size and location. You will be emailed a tracking number to the appropriate platform once your order is shipped out. Roaster's Choice Club orders are shipped via USPS Priority Mail.
Do you ship to Alaska and Hawaii? Do you ship internationally?
We ship to all 50 states, with no additional shipping fees for Alaska or Hawaii. For our international customers, we are so sorry - due to customs and shipping times for perishable goods, we are unable to ship outside of the US at this time.
Roasting & Coffee Information
When is my order roasted?
Our roasting days are Monday, Tuesday, & Wednesday, though exceptions apply on holidays. Submit your order by 10:00 am on Monday for same-week roasting and fulfillment. Orders placed after the deadline will be fulfilled on the next available roasting day, which may be the following week.
What are your lightest and darkest roasts?
Our lightest roast is Switchback, and our darkest roast is Vagabond. Most of our offerings are light and medium roasts, but all of our listings include tasting notes, so you can choose the right one for your preferences!
I can't decide which coffee to choose. Which is the most popular?
We understand how difficult it can be to choose! Our best selling blend is Sidecar, a smooth and chocolate-forward medium roast. If you're looking for a single origin, our best seller is Brazil Oberon Natural - a full-bodied light roast with notes of hazelnut and crème brûlée.
Dark roasts have the most caffeine, right?
Dark roasts actually tend to be the least caffeinated due to the roasting process. The difference is minimal, though, so you’ll find that all of our roasts have very similar caffeine levels!
What is your decaffeination process?
Our decaf offerings are decaffeinated utilizing the Swiss Water Process, which uses no chemicals. You can learn more about the process by clicking here!
I don't own a coffee grinder. Can I get my coffee ground?
Of course! You can order your coffee as whole bean, drip, or French press. Just click on the “Grind Options” dropdown menu on the coffee you wish to add to your cart.
Your Favorite Coffee Subscriptions
I'm ready to change my subscription, but I don't know which coffee I want to try. Can you help?
We'd love to make a recommendation for you! Contact us here so we can help you find your next favorite.
What frequency can I set my subscription for?
You can set your subscription to recur every 2, 3, or 4 weeks. If you need to adjust your frequency, send us an email here so we can make that change for you.
Will I be charged shipping for my subscription?
If your order is under $40, you will be charged a flat rate of $10.95. Subscriptions over $40 are shipped free!
Roaster's Choice Subscriptions
I just joined RCC, when am I charged?
Welcome to our Roaster’s Choice Club! For local pickup, the payment method you have on file will be automatically charged on the 23rd, for fulfillment the following month. For delivery, your card will be charged on the 1st for same-month fulfillment.
Can I pick up my RCC coffee?
Absolutely! Make sure that “local pickup” is selected in your RCC profile. We’ll have your coffee in our Tasting Room on the first Friday of the month, and you can pick it up any time during our business hours. We ask that you pick up your order within ten days of fulfillment, to ensure space for our other customers and to keep your coffee fresh. Local pickup customers can also enjoy a free house coffee in our Tasting Room!
Where is my RCC shipment for this month?
RCC shipping customers have their boxes shipped out on the second Friday of each month. If you’re still awaiting your box, we recommend that you check your tracking (an automated email will be sent with your tracking information on the day it is shipped out). There are several reasons why your shipment may be delayed, but if you have further questions, please fill out this form with your contact information and a detailed description of your concern, and we’ll help you troubleshoot this. Thank you for your patience!
I ran out of my RCC coffee this month. Can I increase next month's order?
Yes, you can go from 2 bags per month to 3 or 4 bags per month. You may also purchase multiple subscriptions!
If you're interested in adjusting the amount of bags you currently have on your subscription, please contact us via phone or email so we can make that change for you.
I need to make changes to my RCC account. How do I do this?
To edit information on your account (billing information, shipping details, number of bags, etc.), please fill out this form and let us know what you’d like to change. This will ensure that the information changes over correctly - adjusting it yourself may result in your account showing the correct information on your portal, but the incorrect details on our side.
How do I skip a month on my RCC subscription? How do I pause or cancel?
You can log into your account to pause, cancel, or make edits to your RCC subscription. Your card will auto-charge on the 23rd for the following month if you’re a pickup customer, or on the 1st if you are a shipping customer. Make sure to log in and make these edits prior to your billing date to ensure you do not receive the next shipment.
Can I send a RCC coffee subscription gift?
Absolutely! Just as you would for yourself, start an RCC account using the recipient’s name and address. You'll enter and manage the account and payment information, and the coffee will be addressed to them. You can cancel this at any time.
I don’t love one of my RCC selections this month. Can I make a trade?
We’re sorry to hear you don’t love your coffee! We'd be happy to offer you brewing tips to help you enjoy the coffee more, or you can check out our brewing guides here. Due to the nature of our RCC program, we are unable to accept returns or trades.
Through this program, we strive to introduce new coffees and rotate through various selections that correspond to our Tasting Room features. This is the perfect fit for some customers, but if you know what you love and want to stick with it - we also have our regular subscription here. This will set up a recurring order of your preferred coffee (or coffees), at the size and frequency of your choosing.
General Inquiries
Can I visit your coffee shop?
Please do! Our talented baristas would love to meet you and craft you a delicious drink. You can also observe our roasting team through the viewing window in our Tasting Room on weekday mornings (excluding Fridays). Find the location and hours of our Tasting Room here.
What is your return policy for coffee?
Since we roast to order, our coffee has a limited return window. Unopened coffee may be returned within 7 days for a full refund or exchange. If the coffee has been opened, we are unable to process a refund.
What is your return policy for merchandise?
Unopened merchandise or equipment may be returned within 30 days for a full refund or exchange. As with our coffee, if the merchandise or equipment has been opened, we are unable to process a refund.
What sizes do you offer in wearable merchandise? Do you have unisex options?
We offer sizes S-XXL for items like shirts and hoodies, and our other wearable options (like hats) are one size fits most. All of our merchandise is unisex, and, if available, sizing guides are listed within the item descriptions for your convenience.
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